"Hello, Don Jones, computer assistant; may I help
you?"
"Yes, well, I'm having trouble with WordPerfect."
"What sort of trouble?"
"Well, I was just typing along, and all of a
sudden the words went away."
"Went away?"
"They disappeared."
"Hmm. So what does your screen look like now?"
"Nothing."
"Nothing?"
"It's blank; it won't accept anything when I
type."
"Are you still in WordPerfect or did you get
out?"
"How do I tell?" [Uh-Oh.
Well, let's give it a try anyway.]
"Can you see the C:\ prompt on the screen?"
"What's a sea prompt?"
[Uh-huh. I thought so. Let's try a different tactic.]
"Never mind. Can you move the cursor around on
the screen."
"There isn't any cursor: I told you, it won't
accept anything I type."
[Ah, a least he/she knows what a cursor is. Sounds
like a hardware problem. I
wonder if he/she kicked out his/her monitor's
power plug.]
"Does your monitor have a power indicator?"
"What's a monitor?"
"It's the thing with the screen on it that looks
like a TV. Does it have a little light that tells you when it's on?"
"I don't know."
"Well, then look at the back of the monitor and
find where the power cord goes into it. Can you see that?"
[Sound of rustling and jostling] [Muffled]
"Yes, I think so."
"Great! Follow the cord to the plug and tell
me if it's plugged into the wall."
[Pause] "Yes, it
is."
[Hmm. Well, that's interesting. I doubt he/she
would have accidentally turned
it off, and I don't want to send him/her hunting
for the power switch because
I don't know what kind of monitor he/she has
and it's bound to have more than
one switch on it. Maybe the video cable is loose
or something.]
"When you were behind the monitor, did you notice
that there were two cable
plugged into the back of it, not just one?"
"No."
"Well, there are. I need you to look back there
again and find the other cable."
[Muffled] "Okay,
here it is."
"Follow it for me and tell me if it's plugged
securely into the back of your computer."
[Still muffled] "I
can't reach it."
"Uh-huh. Well, can you see if it is?"
[Clear again] "No."
"Even if you maybe put your knee on something
and lean way over?"
"Oh, it's not because I don't have the right
angle - it's because it's dark."
"Dark?"
"Yes - the office light is off and the only light
I have is coming from the window."
"Well, turn on the office light then."
"I can't."
"No? Why not?"
"Because there's a power outage."
A power !@#$%^&*!?!"...[AAAAAAAARGH!!!]
"A power outage? Aha! Okay, we've got
it licked now. Do you still have the boxes and
manuals and packing stuff your computer came in?"
"Well, yes, I kept them in the closet."
"Good! Go get them, unplug your system and pack
it up just like it was when you got it. Then take it back to the store
you bought it from."
"Really? Is it that bad?"
"Yes, I'm afraid it is."
"Well, all right then, I suppose. What do I tell
them?"
"Tell them you're TOO STUPID TO OWN A COMPUTER!!!"